Celebrate SafeCare BC’s fifth anniversary, by participating in our Anniversary Speaker Series
featuring five education sessions of varying topics in different parts of the province.

Civility Matters

Presenters: Dr. Heather Cooke, Rhonda Croft

Date: November 20, 2019

Time: 10 a.m.- 12 p.m.

Village at Mill Creek on Sutherland


How Civil is Your Workplace?

What about YOUR own physical and mental well-being and that of your co-workers? How do your workplace relationships affect your own, your co-workers’, and residents’ physical and mental well-being? Strained workplace relationships can significantly impact your ability to work as a team, potentially putting yourself, your co-workers and residents at risk of injury. When you show up for work, you need to know that your co-workers ‘have your back’, so that you can provide quality care, both safely and effectively.

This informative session will provide lively discussion between participants and our presenters, as you discuss the differences between civility, incivility and bullying and discuss what Heather’s research has revealed about the impact of incivility in the workplace. Rhonda will illustrate how creating connections, trust and shared meaning can facilitate effective communication and collaborative and cooperative environments.

Dr. Heather Cooke has more than 20 years’ experience working in dementia care, in both a front-line and research capacity. She is passionate about improving staff members’ quality of work-life and residents’ quality of life, which she views as interconnected. She has a Ph.D. in Interdisciplinary Studies and is a Michael Smith Foundation for Health Research Trainee and Alzheimer Society of Canada Postdoctoral Fellow at the UBC School of Nursing. Her current research focuses on the workplace relationships of care staff, including workplace incivility and bullying, which is supported by an Innovation at Work grant from WorkSafeBC.

Rhonda Croft has been an RN and activist in the BC Nurses’ Union (BCNU) for more than 25 years. A life-long learner, she completed her master’s degree in 2011, which focused on exploring horizontal violence and bullying within the nursing profession. The topic of civility in the healthcare workplace resonates with nurses throughout BC. Rhonda provides workshops and presentations around the province for BCNU members to discuss civility, respect and the need for self-awareness and self-care.

Have questions about registration? Please contact Jenn LeSage at jlesage@safecarebc.ca. 


Civility Matters- November 20, 2019

Register Now

  • November 20, 2019
  • 1450 Sutherland Ave
    Kelowna, British Columbia
    V1Y 5Y5